If you are looking for Rocket Loans hours, the company provides customer support during specific weekday and Saturday hours. Knowing the correct Rocket Loans customer service hours can help you contact the right department without waiting until the next business day.
Rocket Loans provides online personal loans, and its customer support team can help with new loan applications, existing accounts, repayment questions, and other loan-related concerns. According to the official Rocket Loans contact page, phone support is available Monday through Friday from 9:00 AM to 7:00 PM ET and Saturday from 9:00 AM to 6:00 PM ET.
Rocket Loans Hours at a Glance
| Day | Rocket Loans Customer Service Hours |
|---|---|
| Monday | 9:00 AM – 7:00 PM ET |
| Tuesday | 9:00 AM – 7:00 PM ET |
| Wednesday | 9:00 AM – 7:00 PM ET |
| Thursday | 9:00 AM – 7:00 PM ET |
| Friday | 9:00 AM – 7:00 PM ET |
| Saturday | 9:00 AM – 6:00 PM ET |
| Sunday | Not listed for phone support |
These are the published hours for Rocket Loans customer support. Hours can be subject to change, so checking the company’s official contact information before calling is advisable.
What Time Does Rocket Loans Open?
Rocket Loans customer service opens at 9:00 AM Eastern Time from Monday through Saturday.
If you need assistance with a new personal loan application, you can contact the support team during these hours. The official website lists (800) 333-7625 for questions about new loans.
If you already have a Rocket Loans account and need help with an existing loan or repayment, the servicing department can be reached at (313) 230-5233.
What Time Does Rocket Loans Close?
For Monday through Friday, Rocket Loans customer service closes at 7:00 PM ET.
On Saturday, customer service closes at 6:00 PM ET. The official contact page does not list regular Sunday phone-support hours.
This schedule is useful for borrowers who need help with topics such as:
- Personal loan applications
- Loan approval questions
- Existing loan accounts
- Monthly payments
- Repayment options
- Funding questions
- Account support
- General loan assistance
Rocket Loans Customer Service Phone Number
There are different phone numbers depending on what type of assistance you need.
New Loan Applications
For questions about a new loan or the application process:
Phone: (800) 333-7625
Hours:
- Monday–Friday: 9:00 AM–7:00 PM ET
- Saturday: 9:00 AM–6:00 PM ET
Rocket Loans also lists Support@RocketLoans.com for new-loan questions.
Existing Loan or Repayment Questions
If you already have a Rocket Loans personal loan and need assistance with your account or repayment options:
Phone: (313) 230-5233
Hours:
- Monday–Friday: 9:00 AM–7:00 PM ET
- Saturday: 9:00 AM–6:00 PM ET
The servicing email listed by Rocket Loans is Servicing@RocketLoans.com.
Does Rocket Loans Have 24-Hour Customer Service?
Rocket Loans does not list 24-hour live phone customer service on its official contact page. Its published phone-support schedule is Monday through Friday from 9 AM to 7 PM ET and Saturday from 9 AM to 6 PM ET.
However, borrowers can access their Rocket Loans account online. The company says its dashboard provides 24/7 access to loan details, allowing customers to view balances and payments and manage certain account functions outside normal customer-service hours.
Can You Apply for a Rocket Loan Outside Business Hours?
Yes, Rocket Loans provides an online application process, so you do not necessarily need to wait for customer-service phone hours to start an application.
The online process allows applicants to provide information, review potential loan terms, and complete required steps electronically. Rocket Loans states that applicants may receive a decision online within minutes in many cases.
Still, an application that requires additional verification or assistance from a representative may take longer.
What Time Does Rocket Loans Fund Loans?
Rocket Loans states that funds can typically arrive the same day when a loan is finalized by 4:00 PM ET. Same-day funding is not guaranteed because the timing can also depend on the borrower’s bank and other factors.
Rocket Loans also states that funds generally arrive within 1–3 business days, with same-day funding possible when the applicable requirements are completed by the stated cutoff time.
This means borrowers who need fast personal loans, same-day personal loans, or emergency financing should pay attention to the application and funding cutoff times rather than only the customer-service schedule.
Rocket Loans Hours in Different Time Zones
Rocket Loans publishes its customer-service hours in Eastern Time (ET). If you live in another U.S. time zone, the equivalent times will be different.
For example, during periods when the usual U.S. time-zone difference applies:
| Time Zone | Weekday Support |
|---|---|
| Eastern Time | 9 AM – 7 PM |
| Central Time | 8 AM – 6 PM |
| Mountain Time | 7 AM – 5 PM |
| Pacific Time | 6 AM – 4 PM |
Always use Eastern Time as the reference because that is how Rocket Loans publishes its official customer-service schedule.
What Can You Ask Rocket Loans Customer Service?
Rocket Loans representatives can assist with questions related to the company’s personal loan process and existing accounts.
Common questions include:
Loan Application Questions
You can ask about the application process, eligibility requirements, required information, and the status of an application.
Interest Rates and Loan Terms
Borrowers can ask questions about their available loan terms, payment schedules, interest rates, and applicable fees. Before accepting a personal loan, review the complete loan agreement and understand the total repayment cost.
Existing Loan Payments
Existing customers can contact the servicing department for questions concerning repayment options, account information, and loan payments. Rocket Loans recommends signing into the account dashboard before contacting support for existing-loan assistance.
Same-Day Funding
If you are waiting for loan proceeds, customer service may be able to provide information about your application or account. Rocket Loans notes that same-day funding depends on completing the required loan process by the applicable cutoff and can also depend on your bank.
Is Rocket Loans Available on Sunday?
Rocket Loans’ official contact page currently lists customer-service hours for Monday through Saturday but does not list Sunday phone-support hours.
Customers can still access their online account and manage certain loan information outside live support hours. Rocket Loans says its dashboard is available 24/7.
Frequently Asked Questions About Rocket Loans Hours
What are Rocket Loans hours today?
Rocket Loans customer service is open 9 AM to 7 PM ET Monday through Friday and 9 AM to 6 PM ET on Saturday.
What are Rocket Loans Saturday hours?
Rocket Loans customer service is available Saturday from 9 AM to 6 PM ET.
Is Rocket Loans open on Sunday?
Rocket Loans does not currently list regular Sunday phone-support hours on its official contact page.
What is the Rocket Loans phone number?
For new-loan questions, Rocket Loans lists (800) 333-7625. Existing customers can contact servicing at (313) 230-5233.
Can I access my Rocket Loans account after hours?
Yes. Rocket Loans says its online dashboard provides 24/7 access to loan details and account-management features.
What time does Rocket Loans customer service close?
Customer service closes at 7 PM ET Monday through Friday and 6 PM ET Saturday.
Can Rocket Loans provide same-day funding?
Same-day funding may be available when the loan process is completed and the promissory note is signed by 4 PM ET on a business day. Bank processing and other factors can affect when funds become available.
Final Thoughts
Knowing the Rocket Loans hours can save time when you need assistance with a personal loan application, existing loan, or repayment question. The current published customer-service schedule is 9 AM–7 PM ET Monday through Friday and 9 AM–6 PM ET Saturday. New-loan customers can call (800) 333-7625, while existing customers can contact servicing at (313) 230-5233.
For borrowers looking for personal loans, debt consolidation loans, emergency financing, loan rates, APR information, or same-day funding, it is also wise to compare the complete cost of different loan options before accepting an offer. Interest rates, fees, repayment terms, and eligibility can vary by borrower.